How to buy in EP-Tec Store

You may payment for purchases on our online store via Credit Card, Paypal, PayNow, GrabPay and Bank Transfer.

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

You may return most new, unopened items within 30 days of delivery for a full refund.

We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Yes you can! You may make a purchase online and self collect the order at our office; EP-Tec Solutions Pte Ltd., 2 Sims Close, #05-07 Gemini @ Sims, Singapore 387298.

You may self collect at the following days and hours: Mon to Fri (9am to 6pm) except lunch hours (12pm-1.30pm).

For More details: Please contact our Support Helpline at 65 6294 6505 before coming down for your Self Collect.

Please contact our Support Hotline or whatsApp to +6584991436, if you have any questions regarding online payment or is experiencing difficulties in making payment.